We want you to feel confident when shopping with Antwerp Collection. If something isn’t right, we’re here to help.
Return Window
You may request a return within 30 days of receiving your order. After 30 days, we’re unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- Packaging, tags, and accessories must be included.
Some items cannot be returned for hygiene or safety reasons, including:
- Intimate or sanitary products
- Personal care items
- Hazardous materials or flammable liquids
- Digital/downloadable products
- Gift cards
A receipt or proof of purchase is required for all returns.
refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method.
Please allow time for your bank or card provider to process the refund.
If you haven’t received your refund after the standard processing time, please:
If the issue persists, email us at { support @ antwerp collection .com }
Check your bank account
Contact your card provider
Contact your bank
Sale items
Only full‑priced items are eligible for refunds. Sale or discounted items are not refundable.
Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us at { support @ antwerp collection .com } and send your item to:
{ Antwerp Collection – Studio Office Brougham St Edinburgh }
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. If the gift wasn’t marked as such, the refund will be issued to the original purchaser.
Shipping Your Return
Please send your return to:
{ Antwerp Collection – Studio Office Brougham St Edinburgh }
- Return shipping costs are your responsibility.
- Shipping fees are non‑refundable.
- If a refund is approved, the cost of return shipping may be deducted.
- For higher‑value items, we recommend using a trackable service or shipping insurance.
We cannot guarantee that we will receive your returned item.
Need help?
For any questions about returns or refunds, contact us at:
{ support @ antwerp collection .com }
